How Global IME Bank Delivers 1.5 Million Quarterly Statements Seamlessly

Scaling Financial Communication with Gump

Global IME Bank, Nepal’s largest financial institution with over 5 million customers and the widest branch network in the country, serves a significant population of Nepalis living abroad. Timely and secure communication with customers, especially for quarterly account statements, is a critical part of their service commitment.

However, as their customer base expanded, the bank’s existing in-house system for generating and sending PDF statements struggled to keep up. That’s where Gump, a scalable and secure SaaS communication platform, transformed their operations.

The Challenge

Global IME Bank needed to send electronic statements to 1 million+ subscribed customers immediately after each quarter ended. But their legacy setup created several operational bottlenecks:

1. Slow PDF Generation and Delivery

The in-house system required massive compute resources to generate PDFs. As customer numbers grew, the bank’s servers couldn’t keep up.

• End-to-end processing time: Up to 3 days
• High CPU load and server instability
• Frequent failures and retries

2. Scale Limitations

Generating PDFs for millions of users is computationally intensive. The legacy infrastructure struggled to scale quickly enough during peak demand.

3. Accuracy and Reliability Risks

With large batch processing, even small failure rates impacted thousands of customers. Ensuring data accuracy and reliable delivery became increasingly difficult.

4. High Compliance Requirements

As a major bank, Global IME needed a solution that kept customer data secure and compliant with stringent regulations. A third-party solution needed strong security controls for the bank to be able to use it.

Quarterly statement पठाउने काम पहिले तीन दिनसम्म तानिन्थ्यो। Gump मा सरेपछि हामीले सम्पूर्ण process मात्र 10 घण्टामा पूरा गर्यौँ । एकचोटि पनि failure बिना। Auto-scaling ले हाम्रो operations लाई साँच्चिकै रूपान्तरण गरिदियो।

Manindra Rajbhandari

Head of Digital Transformation

The GUMP Solution

Global IME Bank integrated its core banking system directly with Gump, creating a secure and automated pipeline for statement generation and delivery. The transformation was immediate and significant.

1. Massive Performance Improvement

Gump’s high-performance PDF engine enabled the bank to process statements at unprecedented speed.

• 70,000+ statements generated per hour
• Total processing time reduced from 3 days to just 10 hours

2. Automatic Scaling

Gump’s built-in auto-scaling ensures resources expand instantly to handle peak load, and scale down when not needed. No manual provisioning required.

3. High Accuracy, Zero Data Storage

Accuracy is paramount in financial communication.

• Gump maintains high fidelity in data rendering
• No sensitive data is stored in Gump at any stage
• Fully compliant with banking security standards

4. Enhanced Security with Password-Protected PDFs

To safeguard customer information, all statements are delivered as password-protected PDFs, ensuring only intended recipients can access them.

Gump ले एक मिलियनभन्दा बढी statement PDFs अत्यन्तै छिटो र precision साथ handle गर्‍यो। Sensitive data store नगर्ने र PDF हरूलाई password-protect गर्ने सुविधा हुँदा, हाम्रो जस्तो high-compliance बैंकका लागि यो perfect समाधान साबित भयो।

Damodar Bhattarai

IT Manager

Results

Global IME Bank now delivers timely, accurate, and secure statements to customers around the world—strengthening trust and reducing operational burden.

What’s Next

With the success of statement delivery, Global IME Bank is expanding its use of Gump across additional communication channels, including:

• Transaction alerts
• Interest rate revision updates
• One-Time Passwords (OTPs)
• Marketing and customer engagement email campaigns

Gump is becoming a central communication hub for high-volume, high-security messaging—helping the bank serve millions with speed, reliability, and compliance.